I currently serve as the Vice President of Information Technology and Chief Information Officer at Northern Arizona University, a public doctoral research university serving more than 30,000 students. I have nearly 40 years of experience characterized by consistent growth and effectiveness in executive leadership and delivering on operational effectiveness, efficiencies, and strategic initiative execution. My vitae shows demonstrated progressive success in specific areas such as leading digital transformation, cultural change, and IT organization success in a variety of higher education organizations. Additionally, I have demonstrated success in building effective teams that deliver outstanding service and innovative solutions for improved student outcomes, research productivity, administrative efficiencies, and return on investment or return on experience. I have implemented comprehensive strategic plans and budgets, created state-of-the-art technology infrastructure and services, optimized business practices, managed large-scale high visibility projects, managed extensive application portfolios, developed high-performing organizations and agile cross-functional teams, and fostered executive partnerships that align with institutional mission, values, and strategies.

Technology leadership acumen:

35 years of experience in the top technology leadership position at five different institutions including public research, private, and community colleges.

Optimized IT services through consolidation, modernization, cultural change, and strategic investments.

Collaborations with public and private partners to elicit technological infrastructure and abilities for scientific discovery, economic development, and quality of life.

Advocacy for diversity, equity, and inclusion throughout the academy and among higher education institutions.

Oversight of technology and services that improve student retention, progression, and graduation rates.

Democratization of data leading to informed decision-making and improved strategy execution.

Instructional technology systems and capabilities that enhance access, learning, and student success.

Creation of course development frameworks, development of courses, and production of online classes.

Research technology capabilities that enhance discovery capabilities enabling sponsored and informal research.

Design and implementation of effective facilities that improve efficiencies, safety, and experiences.

Integrated digital communication systems connecting devices, people, and governments to stakeholders.

Compliance, audits, law, and policy with respect to technology development, operations, and risk implications.

Core competencies:

Strategic Planning & Effectiveness Assessment; Leadership and Organizational Development; PROSCI Change Management; IT Project Portfolio Management; Forming & Leveraging Alliances; Digital Transformation; Shared Governance; Enterprise Risk Management; IT Services Consolidation and Shared Services Operations; Technical Startup & Conversion Situations; Strategic Financial Planning; E-Commerce Strategies; Digital Marketing Strategies; Business Analytics; Accreditation Systems; Legal & Compliance Issues; Pedagogical Development & Instructional Delivery Systems; IT Service Management/ITIL; Regional Education Networks; Risk Management; Policy & Standards Development; Community, Government & Military Relations; Public-Private Partnerships.

FORMAL EDUCATION

Certificate, Higher Education Leadership Institute, Harvard University, Cambridge, Massachusetts

Ed.D. Higher Education Administration, Georgia Southern University; Statesboro, Georgia

Ed.S. Higher Education Leadership, Georgia Southern University; Statesboro, Georgia

M.Ed., Technology Administration, Plymouth State University; Plymouth, New Hampshire

B.S., Computer Science, Sterling College; Sterling, Kansas

CERTIFICATIONS

Information Technology Infrastructure Library (ITIL) Foundations ITSM (EXIN #88931)

PROSCI Change Management Methodology

Peoplemap™ Systems Certified Trainer

Quality Matters Peer Reviewer

NORTHERN ARIZONA UNIVERSITY, Flagstaff, Arizona 2016 to Present

(A public doctoral research university of the Board of Regents of Arizona, serving 30,000 students in 140 education programs.)

Vice President of Information Technology & Chief Information Officer – Reporting to the President, the Vice President for Information Technology & Chief Information Officer provides leadership and direction for all of the University’s technology services and infrastructure providing strategic oversight for planning, policy, budget, risk management, infrastructure, organization, assessment and daily operations of technology systems and services.

• Developing and overseeing the IT strategic and operational plans in support of the institution’s mission.

• Leading the development and implementation of the university-wide strategic plan for application and use of academic, research and administrative information systems and technology.

• Developing and managing the university information systems and technology budget.

• Building an environment that ensures the university IT community is responsive to faculty, staff and student academic (education and research) technology needs.

• Identifying opportunities for appropriate investment in IT resources and assess the risk associated with those investments.

• Driving organizational innovation, seek opportunities to define competitive differentiation and develop new go-to-market technologies to support the enterprise.

• Leading the development of strategic technology alliances with third party technology providers.

• Implementing and coordinating information systems and technology projects and initiatives.

• Focus on the highest quality customer service to all campus constituents achieving 95%+ satisfaction ratings.

• Supervising, recruiting, developing, retaining, and organizing all IT staff in accordance with university budgetary objectives and personnel policies.

• Representing the university and the President of the university before local, regional and national technology organizations and policy groups.

• Applying information systems and technology to enhance student access and student success, to integrate and connect university campuses and to enhance linkages between and among the university and its students, faculty and staff.

• Applying information systems and technology to empower faculty research, knowledge production and technology transfer.

• Working in a consultative fashion with university department heads to ensure adoption and use of technologies that improved institutional efficiency and effectiveness and ensure accessibility for individuals with disabilities.

• Collaborating as a member of the university’s Executive team, President’s Cabinet, Risk Management Committee University Strategic Enrollment Strategy Committee, Shared Services Committee, and other task-force appointments.

• Leading the Educational Technology Consortium – a technology service provider for more than 70 Arizona K12 schools and libraries.

Highlighted Accomplishments:

• Centralize IT Services. Provide leadership and oversight of the centralization of IT services across two campuses (Flagstaff and Yuma) and 22 other education sites in Arizona. Implemented a plan to reorganize IT staffing through consolidation and centralization. Created new efficiencies and economies, standardize processes, and stimulated collaboration, innovative practices, and deeper adoption of technology. Created new IT and data shared governance structures in collaboration with the Provost and Chief Data Officer. Created university-wide standards for classroom and laboratory technology. Created private cloud infrastructure and centralized university IT computer and storage assets for more than 800 virtual servers.

• APLU Adaptive Learning Grant. Served as co-principal investigator on a multi-year APLU grant to deploy adaptive learning technology in key gateway courses. Success was based on faculty training where adaptive technology was introduced. College Algebra students improved pass rates by 4% with success in Chemistry and Biology as well.

• Gates Foundation IPASS Grant. Served as co-principal investigator on multi-year Gates Foundation/EDUCAUSE grant for the development of technologies that improve student retention through Integrated Planning and Advising for Student Success (iPASS), which helps students navigate the path to a certificate or degree through technology supported advising, degree planning, alerts, and interventions.

• Improve Student Success. Improved the recruitment, retention, and graduation rates of students through the implementation of an EDUCAUSE iPass (Integrated Planning and Advising for Student Success) grant for the design of new approaches, instantiate transformative change, and pursuing better results for students. Technologies utilized included customer retention management (Salesforce), transfer management, and predictive analytics applications (Civitas, Tableau) among others. NAU was selected as APLU’s national 2020 Degree Completion Award winner.

• Computational Research. In collaboration with the Vice President for Research, expanded high-performance compute capability to over 4,000 nodes and created a dedicated research network, data transfer nodes, and other research instrumentation capabilities. Expanded sponsored and non-sponsored research support services and technologies. As the Principal Investigator for two NSF CC* grants creating research network for small colleges in AZ and NM, drove collaborative research and asset sharing with U Arizona and ASU, tribal, and community colleges in the southeast. Achieved top 200 ranking in the National Science Foundation’s (NSF) research rankings for all universities in the country and 144th among all public universities. NAU rose to the 75^th most research productive public universities without a medical school.

• Decision Systems. Implemented Tableau enterprise reporting capabilities in shared instance with UAZ, ASU and the AZ Board of Regents. Deployed Civitas Illume as a student success predictive analytics engine. Implemented EAB Academic Performance Solutions to measure academic program performance. Deployed Academic Analytics to measure research productivity of faculty and programs. Deployed Faculty 180 in support of faculty tenure and promotion information repository.

• The Student Experience Taskforce. Founded and led the taskforce drove many initiatives to improve student experience from first touch through graduation. Projects included the development of comprehensive chatbots and live-agent services, digitization of student process, consolidation of forms, and the elimination of the student portal in favor of highly integrated mobile app (NAUgo).

• Shared Fiscal and HR Services. Created shared services for human resource and fiscal management applications at Division and Institutional levels. Deployed new systems for managing shared services work.

• 5G Infrastructure. Created campus-wide infrastructure for small-cell wireless services through a public-private partnership with Verizon and ATT. Deployed 5G and other wireless services (CBRS, LoraWAN, WiFI) within the infrastructure. Project was revenue positive after 17 months.

• Department of Homeland Security Grant. Won two separate grants with DHS to develop improved security awareness training and develop security telemetry data. Partnered with Alagen to develop new tools and provide security monitoring services around IT infrastructures.

• Marketing and Enrollment Services. In collaboration with the Chief Marketing Officer and the Vice President for Enrollment Management, deployed Salesforce CRM and integrated with various lead generation sources to manage top of the funnel engagement with prospective students, leading to improved yields on inquiries, applications, and matriculation rates. Other activities contributing to success included development of innovative web designs.

• NASPA Virtual Innovation Award – One of 8 institutions to be awarded National Association of Student Personnel Administrators Innovation Award in 2021 for student engagement work during the COVID Pandemic. $50k award used to incentivize students and drive deeper engagement.

Other Key Outcomes:

• Guided the university to consistently clean IT audits by the State of AZ.

• Developed a close working relationship with Board of Regents and State of Arizona officials.

• Deployed Internet of Things capabilities in collaboration with Facility Services and faculty researchers.

• Created and deployed chatbots and live-agent integration capabilities for university call centers.

• Established State of Arizona digital public safety answering point (PSAP) with NAU Police Department Dispatch office.

THE SUN CORRIDOR NETWORK, Arizona 2016 to Present

(An Arizona education network serving higher education, K-12, not-for-profit and government organizations with network services.)

Board Member

Providing leadership over the strategic direction and operational imperatives of the Sun Corridor Network.

Chairman of the Board (2017-2019) – Reporting to the Board of Directors comprised of the CIOs of the University Arizona, Northern Arizona University, and Arizona State University, the Chairman oversees strategic and operational interests and coordinates activities of the Executive Director to provide regional network services in Arizona. The Chairman also oversees collaborations with other regional optical networks and represents the Board in other national, regional, and local affairs.

Highlighted Accomplishments:

• Metropolitan Network Collaborative. Created public-private partnerships for advanced network infrastructure in Flagstaff and throughout Coconino County, AZ, Navajo and Hopi nations.

• NSF CC* Infrastructure. As PI, Co-PI or supporting contributor on several NSF Grants to expand research network capabilities to tribal and small colleges in Arizona and New Mexico.

• AZ Broadband Strategy. Established partnership with AZ Governor’s office of Broadband development, AZ Dept of Transportation, the AZ Commerce Authority, and the AZ Department of Education to expand the Sun Corridor Network to become Arizona’s public research, education, and community government network.

GEORGIA SOUTHERN UNIVERSITY, Statesboro, Georgia 2007 to 2016

(A doctoral research university of the University System of Georgia serving 20,500 students.)

Vice President of Information Technology & Chief Information Officer – Reported to the President, provided leadership and direction for the University’s technology services, strategic IT planning, and oversight of policy, budget, risk management, infrastructure, organization, assessment and daily operations of technology systems and services.

• Executive administration of all technology systems and responsibility, custody and control of all information technology assets and resources of the University.

• Served on the President’s Cabinet and advising the President, Vice Presidents, and the University community on technology issues and applications of technology services for transforming business practices to achieve improved efficiencies, economies, and student success.

• Development, implementation, and enforcement of policies necessary for the appropriate use and operation of technology systems at the University.

• Development, implementation, and assessment of strategic and operational planning for technology and technical services in the context of University’s mission and strategic priorities.

• Development, implementation, and administration of risk management and information security controls in accordance with the policies of the Board of Regents, State and Federal regulations.

• Execution of strategies and technical capabilities that supported research and economic development.

• Responded to IT interests of the Administration, Students, and University Faculty Senate.

Served on advisory councils as appointed by the President or Chancellor of the University System of Georgia:

• University System of Georgia CIO Council, Strategic Planning Committee Chair.

• University System of Georgia CIO Council, Leadership Development Committee Chair.

• University System of Georgia Shared Services Governance Council.

• University System of Georgia Vice Chancellor of IT Executive Search Committee.

• Georgia Southern University President’s Taskforce for Online Learning and Services, Chair.

• Georgia Southern University Instructional Technology Advisory Council, Chair.

• Georgia Southern University Research Technology Advisory Council, Co-Chair.

• Georgia Southern University Technology and Administrative Systems Council, Co-Chair.

• SACSCOC Accreditation Reaffirmation Advisory Committee.

• Founding member of Technology Association of Georgia – Savannah.

Highlighted Accomplishments:

• Wireless Communities Georgia. An initiative of Gov. Sonny Perdue, to assist six local communities in developing high speed networks to promote economic development, improve government services and expand educational opportunities.

• Eagle Leadership. Created a University leadership development program for developing leadership abilities of staff and faculty. The program resulted in increased collaboration and operational effectiveness throughout the institution. The program has also been introduced to other University System of Georgia institutions.

• USG Shared Services. Founding board member of University System of Georgia Shared Services. Developed a Shared Services Center for the University System of Georgia serving more than 30 institutions, State Libraries, and higher education administrative units. Designed, constructed and staffed a shared services center in Sandersville, GA. Initially providing payroll, human resources management, and retirement benefit services.

• Cloud Computing Architecture. Consolidated numerous computing/storage environments and created a new computing center based on local private and public cloud computing architectures for the University.

• Business Development Center and 3D Fabrication Facility. Developed technology capabilities and services for an economic development initiative for a state-of-the-art 3D fabrication facility with the U.S. Economic Development Administration and the City of Statesboro Downtown Development Authority.

• Academic Analytics. Pioneered the ability to predict student performance in courses and trigger interventions to ensure students success within the University System of Georgia. The system has proven beneficial to improving the retention, progression, and graduation rates of students in online courses.

• Analytics, Intelligence Reporting and Dashboards. Established information analytics architecture, collaboratively created University dashboards and business intelligence reporting environments around student academic performance, institutional advancement, enrollment management, and financial management data. The capabilities have enhanced management and informed data centered strategic decision-making.

• Media Development Center. Created a two-time, Emmy Award winning service for live and post-production programs using state-of-the-art electronics to serve the University’s athletics, performing arts, instruction, research, and marketing endeavors. The increased public-relations value is measured by the institution’s increased reach and market recognition while centralizing services and reducing costs.

• Integrated Surveillance and Emergency Management. Implemented comprehensive surveillance and environmental monitoring capabilities linked to event management systems operated by the University’s emergency management center and the Georgia Emergency Management Agency. The system integrates surveillance cameras, door access, panic button, fire alarms, and environmental conditions among other situations as part of a multi-agency emergency response system.

• Planetarium and Research Visualization Theatre. Created a state-of-the-art facility for full-dome 360-degree visualization of complex data for STEM instruction and public outreach.

• Integrated Library and IT Services Student Support Services. Partnered with the Dean of the Library and library faculty/staff to provide students with technical support services both in the library and in support of online library services through integrated assistance services, single-sign-on services, and mobile applications.

• Advancement Affiliate Search. Created a Technology Association of Georgia (TAG) award-winning mobile application for accessing business intelligence information and geo-location data to optimize University fund-raising. System substantially improved development officer effectiveness.

• My.GeorgiaSouthern Portal. Created a web portal for integration of cloud-based information systems, business workflows, targeted communications, and survey capabilities for students, faculty, staff, alumni, and members of the parent association. The system has contributed significantly to re-enrollment and retention of students.

• Georgia Historical Markers. Developed a mobile application, in collaboration with the Georgia State Department of Tourism, utilizing location-based services to provide travelers and educators with information about historical markers in the State of Georgia.

• Discover Interface for Library Information Systems. Development and deployment of a single-sign-on one-query library research tool and mobile application which simplified information searches in a google-like fashion for students.

• UAS Research Platforms. Developed remote piloted flight instrument platforms using Google maps API and GPS technology to program flight for the collection of data for scientific applications among other planned uses subject to FAA approval. Created institution’s UAS policy and FAA relationship.

• Health Alert System. Developed an information system that utilizes Health Center data and the University web portal to collect data and automate notifications to faculty about students diagnosed with influenza and other illnesses as a way of proactively addressing public health and as a success intervention for retention and progression of students.

• Tech Corner IT Store and Eagle Care Service Center. Created the largest single technology store on a college campus in the United States. Tech Corner offers comprehensive technology services for the acquisition of hardware, software and peripherals, as well as authorized warranty repair services on major brands.

• Digital Signage. Developed digital signage standards and capabilities that provide targeted and customized messaging for students on electronic signs based on campus location and audiences.

• Multimedia Classroom Technology. Standardized and developed multimedia technology and services in nearly 400 classrooms, laboratories, and meeting rooms in various configurations supporting modern pedagogical methods and capabilities across 7 colleges, the Henderson Library and student activity functions.

• Computational Research. Established the Department of Computational Research Services to support the unique technology needs of researchers. Implemented and maintained high-performance compute (Talon) and storage systems, data collection devices, and other systems in support of both sponsored and non-sponsored research.

• Herty Research Center. Implemented IT systems and capabilities to support a materials-science research center and experimental production facility in Savannah, Georgia.

• Fiber Optic Infrastructure and Network. Developed and executed a comprehensive University plan for implementation of fiber-optic network connecting nearly 200 buildings providing converged services for computers, video, surveillance, telephony, and environmental management applications.

• Consolidation of Computer Centers. Consolidated 8 computational centers on campus creating a primary and secondary center for hosting network, data storage, and computational resources in resilient high-availability facilities. Instituted access management policies and practices for physical security standards.

• Student Innovation Group. Created an organization of student employees under the direction of IT professional staff to identify and address student information and technology needs through innovative applications development and services.

SAINT LEO UNIVERSITY, Saint Leo, Florida 2003 to 2007

(Florida’s 1^st and largest private Catholic institution & largest private not-for-profit provider of online learning offering 41 academic programs. Operates on a $100 million budget and serves 26,000+ students annually at 20+ sites in 6 states and online worldwide.)

Vice President of Technology & Chief Information Officer – Reported to the President and the Chief Financial Officer, responsible for all aspects of technology and technical services. Primary duties focused on building and overseeing annual operating, capital and strategic initiative budgets; developing technology strategic plans; and determining direction/development of administrative and pedagogic goals of the university.

• Executive administration of all technology systems and responsibility, custody and control of all information technology assets and resources of the University.

• Served on the President’s Cabinet and advising the President, Vice Presidents, and the University community on technology issues and applications of technology services for transforming business practices to achieve improved efficiencies, economies, and student success.

• Development, implementation, and enforcement of policies necessary for the appropriate use and operation of technology systems at the University.

• Development, implementation, and assessment of strategic and operational planning for technology and technical services in the context of University’s mission and strategic priorities.

• Responsible for daily operations of Technology Services department, including technical support, networking and server systems, instructional services, and business applications units.

• Provided project-planning leadership for implementation of new technology/services while developing and monitoring compliance of policies/procedures as well as IT operating and service standard.

• Collaborate with higher education partners (Bisk Education Systems) to provide educational technologies in support of online learners.

• Member of the Executive Board of the University Faculty Senate.

Highlighted Accomplishments:

• Military Education VTT Network. Successfully directed a $3.5 million implementation project over 18 months in collaboration with U.S. Navy for an educational video conferencing system at 25 locations. This system improved operational efficiencies by 60%, reduced annual operational costs by $600,000, and generated $300,000 in new revenue.

• Re-Sourced OPM services. Lead the planning and execution to transition of a $35 million business contract for online learning services to new in-sourced and out-sourced partners.

• Instructional Standards. Successfully co-chaired a faculty committee over a 15-month period to develop and adopt university-wide pedagogical standards for online and blended courses resulting in improved student learning and satisfaction.

• Course Production. Created and staffed an 18-member instructional technology division for development of new learning products, faculty development, and online delivery systems, saving $500,000 annually in operational costs while improving the quality of course products, instruction, learning and student satisfaction.

• Network Redesign. Designed, planned and implemented a comprehensive upgrade of network architecture from antiquated condition to a state-of-the-art design integrating voice, video and computer data information within 90 days.

• Relocated Computer Center Operations. Outsourced computer center operations that yielded a 600% improvement in security, reliability and survivability of mission-critical computing systems.

• Transformed Classrooms. Converted 40+ classrooms and meeting spaces to state-of-the-art multimedia learning facilities over 2 years and instituted faculty best-practices, resulting in improved student performance and satisfaction that exceeded national metrics by 8%.

• In-Source Technology Services. Successfully led the transition from outsourced IT services to centralized in-sourced services, management and leadership within a 90-day time period saving $200,000 in overhead expenses.

• Business Process Improvements. Engineered numerous business processes to leverage web-based delivery of student services which proved instrumental in improving staff productivity and customer satisfaction by 21%.

• Remote Computer Center Operations. Co-located computer centers operations off-campus to overcome infrastructure problems resulting in significant improvements in security, reliability, and survivability of mission-critical computing systems.

• Online Course Development. Created and staffed an 18-member instructional technology department for development of new learning products, faculty training and online delivery systems, saving $500,000 annually in outsourced costs while improving the quality of course products, instruction, learning and student satisfaction.

• Video Conferencing Education Services. Successfully directed a $3.5 million project in collaboration with U.S. Navy for an educational video conferencing system at 25 locations, increasing access to educational programs and improving operational efficiencies, reducing operational costs by $300,000, and generating $600,000 in new revenue annually.

• Private Wide-Area Network. Designed, planned and implemented a comprehensive upgrade of network architecture from antiquated condition to a state-of-the-art design integrating voice, video and computer data information.

• Online Instructional Pedagogy Standards. Successfully co-chaired a faculty committee over a 15-month period to develop and adopt university-wide pedagogical standards for online and blended courses resulting in improved student learning and satisfaction.

• Multimedia Classrooms. Modernized classrooms and meeting spaces to state-of-the-art multimedia learning facilities, instituted faculty best-practices in pedagogy and instructional technology, resulting in improved student performance and satisfaction that exceeded industry metrics by 8%.

PLYMOUTH STATE UNIVERSITY, Plymouth, New Hampshire 1992 to 2003

(A coeducational, residential university with an enrollment of approximately 5,400 students. Offers Bachelors, Masters and advanced graduate degree programs and operates 46 buildings on a 170-acre campus generating annual revenues of $70 million+).

Chief Information Officer (1996-2003)

Reporting to the President and the Chief Financial Officer, responsibilities included providing direction/development of the university’s administrative and instructional technology resources. Represented the university in strategic technology planning and shared IT governance within New Hampshire’s university system. Prepared annual budgets in support of university-wide IT operations and led implementation of new technology and services.

Highlighted Accomplishments:

• Business Process Improvements. Positioned university as a leader in student-centered technology, achieving distinction as one of the first institutions of higher education to convert legacy main-frame information system into multi-tier client server applications that provide 24x7 online access to real-time information, course registration, and other self-services for faculty and students.

• Efficiencies. Reduced operational budget by 20% over a 3-year period while expanding systems and services through renegotiation of service contracts, shared development ventures, and adoption of open-source systems.

• Residential Network. Established multi-year plan and budget ($400,000), and successfully implemented a comprehensive IT infrastructure in collaboration with physical plant department to expand network access to 4,000 residences and 350 offices.

• ERP Replacement. Planned, budgeted ($700,000) and implemented replacement of enterprise resource planning and management system within a 16-month time frame.

Director of Computer Services, Networking & Instructional Technology (1992-1995)

Reporting to the VP for Business Affairs, charged with overseeing budgeting, planning and operation of administrative/academic computing, networking, and telecommunications services.

Highlighted Accomplishments:

• ERP Implementation. Implemented an enterprise system providing fiscal, student, and human resources systems.

• Library System Implementation. Implementation of library automation system, replacing the card catalog and modernizing library services.

• Optimized Infrastructure. Upgraded mission critical information systems that increased performance 250% while saving more than $100,000 annually in operational costs.

• IT Consolidation. Successfully reorganized 3 separate technology development and support divisions into a single cohesive group providing integrated technical development and support services.

• Microcomputer Strategy. Planned and implemented a technical strategy to introduce microcomputers into business functions, replacing main-frame based word processing and office productivity applications for more than 400 employees over a 6-month period.

HUTCHINSON COMMUNITY COLLEGE, Hutchinson, Kansas 1986 to 1992

(A public comprehensive community college.)

Director of Data Processing, Networking & Communications (1988-1992) – Reporting to the President and the Chief Business Officer, responsible for all administrative and academic computing, networking and telecommunications functions.

Assistant Director of Data Processing (1986-1988) – Reporting to the Director of Data Processing, responsible for business and student information systems, operation of VAX/VMS systems and end-user equipment.

COLORADO STATE UNIVERSITY, Fort Collins, Colorado 1983 to 1986

(A public research-intensive university.)

Micro Services Computer Manager – Reporting to the Director of the Micro Services Operations, responsible for operations of the first microcomputer laboratory at CSU. Responsibilities included site facilitation, faculty training, student support, and new technology evaluation for the university. Developed various applications for instructional and administrative uses on microcomputers.

EDUCAUSE - Higher Education Technology

• EDUCUASE Designated Mentor: 2021 - present

• 2022 Issues Panel

• Infrastructure Advisory Committee: 2020 - present

• Leadership and Management Development Program Faculty: 2019 - present

• Enterprise IT Program Advisory Committee 2019 - 2021

• Annual Conference 2019 Program Committee 2018 - 2019

• EDUCAUSE 2018 Program Committee 2017 - 2018

• Recognition Committee 2014 - 2017

Center for Higher Education CIO Studies Board

ACUTA (Association for Communications Technology Professionals)

NACUBO (National Association of College and University Business Officers)

NHCUC (New Hampshire Consortium of Colleges and Universities)

NEBHE (New England Board for Higher Education)

ASCUE (Association for Small Colleges and Universities)

Internet2 and The Quilt

Microsoft Higher Education CIO Advisory Board

Salesforce CIO Advisory Board

Century Link National Technical Advisory Board

Bulloch County Humane Society, Statesboro, Georgia.

Bulloch County/Statesboro Chamber of Commerce Education & Workforce Preparedness Committee, Co-Chair.

Rotary International, Downtown Rotary Club of Statesboro, Past President.

Georgia Rotary Student Program Trustee.

Bulloch County Schools Pathways to Prosperity Committee.

Ogeechee Area Hospice, Board of Directors and Treasurer.

Humane Society of Bulloch County, Rescue Coordinator.

Second Chance Shelter for Animals (High Country Humane), Flagstaff, Arizona.

2020 Top 30 Higher Education IT Influencers to Follow. EdTech Magazine.

2016 Georgia CIO of the Year. Runner up.

2015 National Academy of Television Arts and Sciences Southeast Emmy Award, The Wounded Eagle.

2014 IT Recognition Award – Desire2Learn, National Association of State Chief Information Officers.

2014 Finalist, CIO of the Year. Georgia CIO Leadership Association.

2014 Award of Distinction for Excellent Financial Reporting by the Georgia State Auditor.

2014 Finalist for ”Just Wild”, in the 35th Annual MTV College TV Awards and The National Academy of Television Arts Foundation.

2013 National Academy of Television Arts and Sciences Southeast Emmy Award. Best Live Audio, Georgia Southern Symphony.

2013 Technology Association of Georgia Innovation Award. Business Intelligence and Analytics “University Affiliate Search”.

2012 National Academy of Television Arts and Sciences Southeast Emmy Award for Outstanding Achievement in Television Student Production Excellence, Inside Georgia Southern Football.

Burrell, S., Jones, L. (2020) EDUCAUSE Review. A Data and IT Governance Journey: Finding Truth Amid the Quicksand. Available at https://er.educause.edu/articles/2020/12/a-data-and-it-governance-journey-finding-truth-amid-the-quicksand

Burrell, S., Harder, D., Linvingston, J. (2020). EDUCAUSE Review. Facilitating DEI. Available at https://er.educause.edu/articles/2020/11/facilitating-dei

Burrell, S., Baker, M., Knott, J., Milhans, J., Richichi, M. (October, 2020). EDUCAUSE Annual Conference. Designing inclusive culture: Modeling behaviors in a balanced org. Available at https://events.educause.edu/annual-conference/2020/agenda/designing-inclusive-culture-modeling-behaviors-in-a-balanced-org

Burrell, S. (2020). Panel Discussion. How IT Leaders can Invest Today and See ROI in 30 days. Available at https://event.on24.com/eventRegistration/EventLobbyServlet?target=reg20.jsp&partnerref=Kivuto&eventid=2600956&sessionid=1&key=B406C2083576986092CAEA2E5650E1FB&regTag=&sourcepage=register

Burrell, S. (October 15, 2019). EDUCAUSE Annual Conference 2019. The Connected Campus: How IoT Is Transforming Education. Available at https://events.educause.edu/annual-conference/2019/agenda/the-connected-campus-how-iot-is-transforming-education-1

Burrell, S., Green, C. (October 15, 2019). EDUCAUSE Annual Conference 2019. The 2019 Campus Computing Survey. Available at https://events.educause.edu/annual-conference/2019/agenda/the-2019-campus-computing-survey

Burrell. S. (September 23, 2019). NSF Campus Cyberinfrastructure PI and Cybersecurity Innovation for Cyberinfrastructure PI Workshop NSF Program. Sun Corridor Network Arizona Community College Research Expansion. Minneapolis, MN. Available at https://www.thequilt.net/wp-content/uploads/VBC-QUAD-Burrell-2019.pdf

Bowman, D., Burrell, S., Jelinkova, K., Sartipi, M., Swisher, C., (July 23, 2019). Congressional Caucus on Smart Cities. Smart Campus 101: Introduction to the Future. 2044 Rayburn House Office Building, Washington DC. Available at https://www.hillhappenings.com/list/2019/7/23/smart-campuses-101-introduction-to-the-future

Burrell, S., (2019). EDUCAUSE The Professional Development Commons. Reflection on Inspirational Voices of EDUCAUSE 2018. Available at https://er.educause.edu/blogs/2019/7/reflection-on-inspirational-voices-of-educause-2018

Burrell, S. (2018). Business Chief. Northern Arizona University – Making IT Personal. Available at https://www.businesschief.com/company/northern-arizona-university-making-it-personal-1

Burrell, S. (April, 2018). CIO Talk Network. Embracing Ignorant Leadership Interview. Available at https://www.ciotalknetwork.com/embracing-ignorant-leadership/

Burrell, S. (October 31, 2018). EDUCAUSE Annual Conference 2018. Building a Digital Transformation Culture with Microsoft at Northern Arizona University. Available at https://events.educause.edu/annual-conference/2018/agenda/building-a-digital-transformation-culture-with-microsoft-at-northern-arizona-university

Burrell, S. (November 1, 2018) EDUCUASE Annual Conference. Men Supporting Men, Supporting Women in IT: Building Empowerment. Available at https://events.educause.edu/annual-conference/2018/agenda/men-supporting-men-supporting-women-in-it-building-empowerment

Burrell, S. (November 1, 2018). EDUCAUSE Annual Conference 2018. Advice for Women Aspiring to Leadership Roles in IT. Available at https://events.educause.edu/annual-conference/2018/agenda/advice-for-women-aspiring-to-leadership-roles-in-it

Burrell, S. (2017). CIO strategies for overcoming gender bias obstacles in IT organizations and guidance for men who want to remove them. Unpublished. Available at http://dev.relevantcio.com/wp-content/uploads/sites/6/2020/11/CIO-Strategies-for-Overcoming-Gender-Bias-Obstacles-in-IT-Organizations.pdf

Fisher, Christine (September, 2017). Toggle Magazine. University adopts a bold, frontier-town IT spirit. https://www.togglemag.com/case-studies/northern-arizona-university/

Ohanlan, J. (May, 2017). USA and Canada Business Review. Making IT Personal. Available at https://www.businesschief.com/company/northern-arizona-university-making-it-personal-1

Burrell, S. (November 2, 2017). EDUCAUSE Annual Conference 2017. Leadership Activities to Manage Subconscious Gender Bias. Available at https://events.educause.edu/annual-conference/2017/agenda/leadership-activities-to-manage-subconscious-gender-bias

Burrell, S. (November 3, 2017). EDUCAUSE Annual Conference 2017. Women CIO Perspectives on the Ascension to Leadership. Available at https://events.educause.edu/annual-conference/2017/agenda/women-cio-perspectives-on-the-ascension-to-leadership

Burrell, S., Jones, G. (August 15, 2017) Southwest Symposium on Teaching and Learning. Data Governance, Why it matters to you. Available at https://southwestsymposiumonteachin2017.sched.com/event/BIeU/data-governance-why-it-matters-to-you

Burrell, S. (2017). CIO Review. New Digital Strategies Depend on IT’s soft skills Available at https://k12.cioreview.com/cioviewpoint/new-digital-strategies-depend-on-it-s-soft-skills-nid-25212-cid-143.html.

Burrell, S., Lang, L. (March 3, 2016). Analytics Readiness: How Do You Measure Up? EDUCAUSE Connect. Denver, CO.

Burrell, S., Fritsche, G. (March 4, 2016). Enhancing Performance through Collaboration and Communication. EDUCAUSE Connect. Denver, CO. Available at https://events.educause.edu/educause-connect/2016/denver/proceedings/enhancing-performance-through-collaboration-and-communication

Burrell. S., Little, J. (March 2, 2016). EDUCAUSE Connect: Denver. Everyday Leadership, Making Connections. Available at https://events.educause.edu/educause-connect/2016/miami/proceedings/everyday-leadership-making-connections

Burrell, S., Harder, D., Watt, C. (April 6, 2016). EDUCAUSE Connect: Miami. Analytics Readiness: How Do You Measure Up? Available at https://events.educause.edu/educause-connect/2016/miami/proceedings/analytics-readiness-how-do-you-measure-up

Burrell, S., Fritsche, G., Neal, P.J. (April 6, 2016). EDUCAUSE Connect: Miami. Developing Frontline Managers Who Lead. Available at https://events.educause.edu/educause-connect/2016/miami/proceedings/developing-frontline-managers-who-lead

Burrell, S. (April 6, 2016). EDUCAUSE Connect: Miami. Following, Connecting, Friending: Finding Your Peers. Available at https://events.educause.edu/annual-conference/2016/agenda/following-connecting-friending-finding-your-peers

Burrell, S. (October 27, 2016). EDUCAUSE Annual Conference 2016. Envisioning Innovative Technology Spaces: Leadership Lessons. Available at https://events.educause.edu/annual-conference/2016/agenda/envisioning-innovative-technology-spaces-leadership-lessons

Burrell, S. (November 2, 2015). The Evolllution. Increased IT Staff Satisfaction an Undervalued Benefit of the Cloud. Available at http://evolllution.com/technology/tech-tools-and-resources/increased-it-staff-satisfaction-an-undervalued-benefit-of-the-cloud/

Burrell, S. (2015). The CIO Job Performance Model. The 44^th annual University System of Georgia Computing Conference. Rock Eagle, GA.

Burrell, S. (2015). Dealing with Difficult People. The 44^th annual University System of Georgia Computing Conference. Rock Eagle, GA.

Burrell, S. (2015). Team Building. The 44^th annual University System of Georgia Computing Conference. Rock Eagle, GA.

Burrell, S. (2015). Developing your Soft Skills Doesn’t Have to be Hard Work. Southern Collegiate Leadership Conference Workshop. October 3, 2015, Statesboro, GA.

Burrell, S., Mitchell, B., Engel, S. Jordan, M. (2015). Correlating Library Usage with First Time Degree Seeking Students' Academic Success, 2015 Georgia COMO Conference, October 7-9, Athens, GA.

Burrell, S., Thomas, S. (2015). Effective Strategies for Retaining and Developing Skilled IT Professionals. Campus Technology 2015. July 27-30, Boston, Ma.

Burrell, S., Sacks, S. (2015). IT Leadership and the Role the CIO Plays Across the Entire Organization. CIO Forum Conference, Atlanta, Georgia.

Burrell, S., Orr, R. (2015). Emerging Technology on Campus. 2015 NACS Annual Conference. Atlanta, Georgia

Burrell, S. (2014). CIO Review. Universities Build for Net Generation Students who BYOE. http://education.cioreview.com/cxoinsight/Universities-Build-for-Net-Generation-Student-who-BYOE--nid-3722-cid-27.html

Burrell, S., Carver, C., Mescon, T. (2014). Innovation and Shared Services: Odd Bedfellows, or a Marriage Made in Heaven? EDUCAUSE Administrative IT Summit. Chicago, IL.

Burrell, S. (October 2, 2014). EDUCAUSE Administrative IT Summit. Developing Leaders through a Successful Mentorship Program. Available at https://events.educause.edu/annual-conference/2014/proceedings/developing-leaders-through-a-successful-mentorship-program

Burrell, S. (2014). What makes a CIO successful: A view from c-level. The 43^rd annual University System of Georgia Computing Conference. Rock Eagle, GA.

Burrell, S. (2014). IT Leadership Skills for Success. The 43^rd annual University System of Georgia Computing Conference. Rock Eagle, GA.

Burrell, S. (2014). Disruptive Technology: How Analytics is Reshaping Education. Fusion 2014 Leadership Summit, Nashville, TN.

Burrell, Steven C. (2014). "IT Staff Turnover Intentions, Job Modification, and the Effects of Work Recognition at Large Public Higher Education Institutions". Georgia Southern University Electronic Theses & Dissertations. Available at https://digitalcommons.georgiasouthern.edu/cgi/viewcontent.cgi?article=2076&context=etd

Carver, C., Chester, T. (2014). EDUCUASE Review. Working as a system for the citizens of the state of Georgia. Available at https://er.educause.edu/articles/2014/8/working-as-a-system-for-the-citizens-of-the-state-of-georgia

Burrell, S., Carver, C. (2013). Becoming a CIO: A discussion of skills, experiences, and career management, University System of Georgia 42nd Annual Computing Conference.

Burrell, S. (2013). Mobile Web and Analytics Empower Culture Change Among University Advancement Officers. Presentation at Blackboard Analytics National Conference. Washington, D.C.

Burrell, S. (2013). Working as a System through the Collective Wisdom of Institutional CIOs. EDUCAUSE Southeast Regional Conference.

Burrell, S. (2013). Panelist, Strategies for Recruiting and Retaining the IT Workforce. CIOSYNERGY Conference. Atlanta, GA.

Burrell, S. (2012). Higher Education Mergers Research Review and Findings, Desire 2 Learn Summit, Kitchner, ON.

Dix, J. (2012). Limiting your suppliers increases control. Network World. Available at https://www.networkworld.com/article/2225317/cloud-sourcing--consolidate-suppliers-or-go-best-of-breed-.html

Shropshire, J., Burrell, S., & Kadlec, C. (2011). This is not what I signed up for: Job modification and IT worker turnover. The 41st Annual Meeting of the Southeastern Decision Science Institute. Savannah, Georgia.

Burrell, S. (2010). Effects of Recognition in Retaining IT Workers, Presentation to the University System of Georgia Chief Information Officers, Savannah, GA.

Burrell, S. (2010). Utilizing trends to ensure student satisfaction, in Inside the Minds: Technology Trends, Sarah Gagnon, ed. Thormson Reuters & Aspatore, pp. 75-84.

Burrell, S. (2004). Video Conferencing Education: Educating Future Officers at Sea, Presentation to the U.S. Navy Atlantic Fleet Command. Norfolk, Va.

Burrell, S. (2002). Digital Campus Blueprint: The Framework for Improving Service and Faculty Use of Technology While Reducing Costs. EDUCAUSE 2002.

Burrell, S. (2002). CD-ROM Application in A Wheel of Memory: The Hereford Mappamundi. Kline, N, ed. University of Michigan Press, Ann Arbor, MI.

Burrell, S. (1997). Application Development in the World Wide Web, A presentation to the POISE users group, Nashville, TN.

Burrell, S. (1990). Interactive Television Networks for Cooperative Rural Health and Education, A presentation to U.S. Senator Bob Dole and the Kansas Association of Independent Networks. Salina, KS.

Other Works

“Effects of Recognition in Retaining IT Workers”

"Attributes of Leadership in Higher Education"

"Building an E-business Strategy around Web Portals"

“Video Conferencing: Leveraging Faculty Assets”

"Interactive Television Networks for Cooperative Education"

"Student Tracking Systems for Institutional Research"

"Developing Web-Based Applications from Legacy Software"

"Integrating Workstations into Educational Curriculums"

"Application Development in the World Wide Web”

“Uncovering the Hidden Treasures of Converged Networks”